Our Plan...
• We strongly recommend that all tables be pre-booked – whether it be for food OR Drinks - so you know that we’ll have a table specially for you. To comply with government guidance, the full name and contact details of the table booker will be required as normal. Failure to provide contact details upon booking will result in cancellation. Should any customers arrive without a reservation, we will seat you if we can, however, we cannot guarantee availability. Tables inside are limited to members of any two households (or support bubbles), while outdoor tables are limited to members of any two households (or support bubbles), OR a group of at most six people from any number of households.
• Our menu options have slightly been reduced to allow for maximum social distancing in our kitchens.
• Our Takeaway/Collection service will continue to operate from 4th July, however, understandably, collection slots maybe reduced to give restaurant reservations priority. Reservations for Takeaways/Collection can only be accepted on the day of collection.
• Please note – to comply with current Government Guidance, we are unable to show Live Sport on our screens. We are currently unable to engage in any activity that encourages customers to raise their voices, for example - shouting, group singing or chanting. We hope to be able to show live sport soon.
• All restaurant reservations prior to 8pm will be allocated our normal 2 hour table time – reservations after 8pm may remain at the table for drinks until closing time. For restaurant reservations (max 6 persons per table), a £5 deposit will be required per person upon booking. Please note – for family reservations, all children must remain seated at all times and respect social distancing.
• Tables for drinks (max 6 persons) may be booked in multiples of 1-hour time slots. Please be aware, normal restrictions apply regards refusal of service to parties or persons that we deem are too intoxicated – should this occur, the table will be refused service and kindly asked to leave. For ‘drinks only’ reservations, a £10 deposit will be required per table, per hour upon booking (for example – 3 hour table = £30 deposit)
• Outside dining/drinking – you may book an outside table, however, should the weather deteriorate, we cannot guarantee a table for you in our restaurant. Therefore, we highly recommend you book your table for outside dining on the day you plan to visit. If you have booked a table in the restaurant and decide you’d like to dine outside and relinquish your table inside, we’ll do our best to accommodate you, however, please be aware we may be unable to re-seat you inside should the weather deteriorate.
• All of our amazing staff have been trained and briefed on our new and temporary way of working, our staff will be wearing PPE in line with government guidance. Every member of staff will complete and sign a daily health assessment questionnaire to confirm that they are fit to work, this will include a temperature check before their shift commences. Where our team cannot work within social distancing, we have done everything practical to manage transmission risk. We have completed a full risk assessment on each of our venues, including deliveries to protect both our teams and suppliers. This assessment has been shared with our team.
• We will have a dedicated friendly host upon arrival to greet our customers, manage queues, explain procedures in place and show you to your table. Please let the host know if you have any concerns or questions during your visit.
• All meals and drinks will be served via table service only. There will be no one-to-one service at the bar. All cutlery, wine glasses, sanitized condiment bottles and hand sanitizer will be brought to your table by your server.
• We kindly ask, where possible, that you pre-order your food and arrival drinks via telephone upto 1 hour before you arrive. If this is not possible, disposable menus will be on hand and a member of our team will take your order when you are seated at your table.
• As we have temporary restricted occupancy levels, please do not arrive more than 10 minutes before your table reservation time, we may ask you to wait in your car or outside if you arrive earlier.
• Again, to reduce team to table contact, once your meals or drinks arrive, we’ll ask you to control our service with a small double-sided card placed upon your table. The green side signals our team that you would like service, while the red side indicates to us that you are all good. So, when you need our efficient service, simply display the green side again and we’ll be there.
• We will have dedicated cleaning staff available to maintain cleanliness on door handles and surfaces during service times.
• Inside our venues, we will display clear guidance and have clear markings in place reflecting current government advice for social distancing. We will have a control in place for entry and exit.
• Hand sanitizing stations will be available– we require all customers to sanitize their hands upon arrival.
• Our toilets will be monitored and meticulously cleaned every 30 minutes by our washroom attendants, anti-bacterial wipes will also be available from your host for you to use to cleanse seats. To protect the environment and to maintain our drainage, please use the bins provided and please do not flush wipes.
• We now have less tables than before throughout our venues – safety screening is in place where necessary to ensure current social distancing rules are adhered to.
• Safety screening will be in place at all active till locations. Payments can be made by either card or cash. However, card payments would be preferred. Hand sanitizer will be available at all tills that handle cash.
• We may adapt our procedures as Government Guidance allows, failure to observe safety measures and social distancing will result in service not being provided and customers will be kindly asked to leave.
• If any customers planning to visit are feeling unwell or showing symptoms of Covid-19, please protect yourself, your family, our NHS and our team by staying at home.
Thank you…
